Privacy Policy

1. Introduction

This Privacy Policy describes how Kade Financial LLC (“we,” “us,” “our,” or “Kade Financial”), operating as Ayden (“Ayden,” “the Service”), collects, uses, shares, and protects your personal information when you use our AI-powered personal assistant service.

Ayden is a service provided by Kade Financial LLC, a limited liability company organized under the laws of the State of Nevada.

By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account and use the Service, we collect:

• Account Information: Your name, email address, phone number, and the subscription plan you select.
• Payment Information: Credit card or other payment method details. Payment information is processed and stored by our third-party payment processor, Stripe. We do not directly store your full credit card number on our servers.
• Contact Information You Add: Names, phone numbers, email addresses, and other details about your professional contacts that you provide to Ayden via text message or voice call.
• Notes and Updates: The content of text messages you send to Ayden, including notes about your contacts, deals, deadlines, and personal reminders.
• Voice Communications: The content of voice calls you have with Ayden. Voice calls are transcribed in real time. See Section 4 for details on voice data processing.
• Preferences and Settings: Your preferred briefing time and other settings you configure.

2.2 Information Generated by the Service

As you use Ayden, the Service generates and stores:

• Parsed Notes: Structured notes derived from your text messages and voice calls, including contact names, action items, dates, and follow-up schedules.
• Reminders and Milestones: Follow-up reminders, deadline alerts, and milestone dates created based on your interactions.
• Commitment Records: Records of commitments you make during conversations (e.g., “I'll call Mike tomorrow”) for follow-up tracking.
• Contact Profiles: Accumulated profiles of your contacts built over time from information you provide across multiple interactions.
• Priority Scores: Calculated priority rankings for your contacts used to generate morning briefings.
• AI-Generated Responses: Text messages composed by Ayden's AI system in response to your inputs.

2.3 Information Collected Automatically

• Usage Data: When you interact with the Service, we record timestamps, message types, response times, and feature usage patterns.
• Performance Data: AI processing times and token counts to monitor system performance.
• Device and Browser Information: When you visit our website, we may collect your IP address, browser type, operating system, and device type through standard server logs.
• Consent Records: Timestamps, IP addresses, and the text of consent acknowledgments you provide during signup, retained for compliance purposes.

2.4 Information We Do NOT Collect

• Voiceprints or Biometric Data: We do not create, collect, or store voiceprints, voice models, or any biometric identifiers derived from your voice. See Section 4 for details.
• Location Data: We do not track your geographic location through the Service.
• Contacts from Your Phone: We do not access your phone's contact list. We only store contacts you explicitly provide to Ayden.
• Third-Party Account Data: We do not access your email, calendar, social media, or other third-party accounts unless you explicitly connect them in a future feature.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Service: Processing your messages and calls, generating briefings, scheduling reminders, tracking contacts and deadlines, and composing AI-generated responses.
• To Process Payments: Charging your subscription fee through our payment processor.
• To Send Service Communications: Delivering daily briefings, follow-up reminders, deadline alerts, commitment nudges, onboarding messages, subscription notifications, and post-call summaries.
• To Improve the Service: Monitoring system performance, identifying errors, and improving AI accuracy and response quality.
• To Provide Customer Support: Responding to your questions and resolving issues with your account.
• To Comply with Legal Obligations: Maintaining records required by law, responding to legal requests, and complying with applicable regulations.
• To Protect Our Rights: Detecting, preventing, and addressing fraud, security issues, and violations of our Terms of Service.

We do NOT use your information for:

• Selling or sharing your data with third parties for marketing or advertising purposes. We will never sell your personal information.
• Training AI models. Your personal data, notes, conversations, and voice transcripts are not used to train or improve AI language models. Your data is used solely to provide the Service to you.
• Targeted advertising. We do not display ads and do not share your information with advertisers.
• Profiling for purposes unrelated to the Service. We do not create profiles about you for any purpose other than operating Ayden on your behalf.

4. Voice Data Processing

4.1 How Voice Calls Work

When you call Ayden, your voice is processed in real time by third-party speech-to-text services to convert your spoken words into text. This text is then processed by our AI system to understand your updates, ask follow-up questions, and generate responses.

4.2 Audio Is Not Stored

Audio recordings of your voice calls are NOT permanently stored by Ayden or Kade Financial LLC. Audio data is processed in real time by our third-party speech processing providers and is discarded after the call ends. We do not retain audio files, voice recordings, or any audio data from your calls.

4.3 Transcripts Are Stored

Text transcripts generated from your voice calls are stored as part of your account records. These transcripts are used to generate post-call text summaries, create notes in your contact records, and schedule follow-ups. Transcripts are treated the same as text messages you send to Ayden.

4.4 No Biometric Data

We do not create voiceprints, voice models, or any biometric identifiers from your voice data. We do not use voice recognition technology to identify or authenticate you. The sole purpose of processing your voice is to convert speech to text for note-taking and conversation purposes. This applies regardless of your location, including in states with biometric privacy laws such as Illinois (BIPA).

4.5 AI Disclosure

Ayden is an artificial intelligence system. At the beginning of every voice call, Ayden will identify itself as an AI assistant and notify you that notes will be taken from the conversation. Your continued participation in the call after this notification constitutes your consent to the real-time transcription and processing of your voice communications.

5. How We Share Your Information

5.1 Third-Party Service Providers

We share your information with the following categories of third-party service providers solely as necessary to operate the Service:

These providers process your information solely on our behalf and in accordance with our instructions. They are contractually obligated to protect your information and are prohibited from using it for their own purposes.

5.2 We Do Not Sell Your Information

We do not sell, rent, lease, or trade your personal information to any third party. We do not share your information with data brokers, advertising networks, or marketing companies.

5.3 We Do Not Share for Advertising

We do not share your information with third parties for the purpose of targeted advertising, cross-context behavioral advertising, or any form of ad-based profiling.

5.4 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request. We may also disclose information if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5.5 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via text message or email of any change in ownership or use of your personal information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls limiting who can access your data
• Secure authentication for account access
• Regular monitoring of our systems for vulnerabilities
• Use of reputable, security-certified third-party providers

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6.1 Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users via text message and/or email within 72 hours of discovering the breach, or as otherwise required by applicable law. The notification will describe the nature of the breach, the types of information involved, and the steps we are taking to address it.

7. Data Retention

• Active Accounts: Your data is retained for as long as your account is active and your subscription is in good standing.
• After Cancellation: Upon account cancellation or termination, your data will be retained for 30 days to allow for reactivation or data export. After 30 days, your data may be permanently deleted.
• Consent Records: Records of your consent (signup consent, SMS opt-in consent, auto-renewal consent, voice processing consent) are retained for at least three years or one year after termination of your account, whichever is longer, as required by applicable law.
• Performance Logs: System performance logs are retained for 90 days and then automatically deleted.
• Legal Requirements: We may retain certain information for longer periods as required by law, to resolve disputes, or to enforce our agreements.

8. Your Rights and Choices

8.1 Access and Export

You may request a copy of all personal information we hold about you, including your contacts, notes, milestones, and conversation history. You can request an export through your account dashboard or by emailing support@ayden.com. We will provide your data in a standard machine-readable format within 30 days of your request.

8.2 Correction

You may correct inaccurate personal information in your account at any time by texting corrections to Ayden or by contacting us at support@ayden.com.

8.3 Deletion

You may request deletion of your personal information by contacting us at support@ayden.com. Upon receiving a verified deletion request, we will delete your personal information within 30 days, except for information we are required to retain by law or for legitimate business purposes as described in Section 7.

8.4 SMS Opt-Out

You may opt out of text messages at any time by texting STOP to the Ayden phone number. See Section 8 of our Terms of Service for details on how opting out affects your ability to use the Service.

8.5 Account Cancellation

You may cancel your account at any time through your account dashboard or by emailing support@ayden.com. See Section 6 of our Terms of Service for details on cancellation and refunds.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

9.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

9.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions allowed by law.

9.3 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

9.4 Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information as defined by the CCPA. Therefore, there is no need to opt out. If our practices change in the future, we will update this Privacy Policy and provide a mechanism for you to opt out.

9.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you the Service, charge you different prices, or provide you with a different quality of Service for exercising your rights.

9.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at support@ayden.com. You may also submit requests by mail to the address listed in Section 14. We will verify your identity before fulfilling your request by confirming information associated with your account. We will respond to verifiable requests within 45 days. If we need additional time, we will notify you of the extension and the reason for it.

9.7 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require the authorized agent to provide proof of their authorization and may still require you to verify your identity directly with us.

10. Other State Privacy Rights

Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. To exercise any state-specific privacy rights, please contact us at support@ayden.com.

Nevada residents: Under Nevada Senate Bill 220, Nevada residents have the right to opt out of the sale of certain personal information. We do not sell your personal information as defined by Nevada law. If you wish to submit a verified request related to Nevada SB 220, please contact us at support@ayden.com.

11. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child under 18 has provided us with personal information, please contact us at support@ayden.com.

12. Cookies and Website Tracking

12.1 Our Website

Our website uses minimal cookies necessary for the operation of the site, including session cookies for account authentication and preference storage.

12.2 What We Do Not Use

We do not use third-party advertising cookies, cross-site tracking pixels, retargeting technologies, or social media tracking buttons on our website. We do not participate in behavioral advertising networks.

12.3 Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) browser signals. However, as described in this Privacy Policy, we do not engage in cross-site tracking, targeted advertising, or the sale of personal information, so your privacy is protected regardless of your DNT settings.

12.4 Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us, such as our payment processor or support resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12.5 Analytics

We may use basic analytics tools to understand how visitors interact with our website, such as page views and traffic sources. Any analytics data collected is aggregated and does not identify individual users.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by text message or email at least 30 days before the changes take effect. The “Last Updated” date at the top of this page indicates when the Privacy Policy was last revised.

Your continued use of the Service after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy, your personal information, or our data practices, please contact us:

Kade Financial LLC
Email: support@ayden.com
Mail: Kade Financial LLC, [PO Box or Registered Agent Address], [City, State, ZIP]

If you are a California resident and wish to exercise your CCPA rights, you may contact us using the information above. You may also designate an authorized agent to make a request on your behalf.

15. Mobile Data Privacy Statement

Your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes at any time. Your mobile information is collected and used solely to provide the Ayden Service as described in this Privacy Policy and our Terms of Service.